Troubleshooting and logs

Find the logs

If you ask for help, attach your log files. To open the folder, use Help → Logs folder in the launcher, or Settings → Folders → Open logs.

Each time the launcher adds the game, checks it, exports assets or runs a game session, it writes a new file:

File	Written when you
extract-rac1-<time>.log	add the game from your disc image
verify-rac1-<time>.log	check the game data
export-rac1-<time>.log	export assets
rac1-<time>.log	play

Unless you moved the launcher’s folder, the logs are here (these folders are hidden by default):

• Windows: C:\Users\<YOUR_USER_NAME>\AppData\Local\rerac\logs
• Linux: /home/<YOUR_USER_NAME>/.local/share/rerac/logs (or $XDG_DATA_HOME/rerac/logs if that’s set)
• macOS: /Users/<YOUR_USER_NAME>/Library/Application Support/rerac/logs

If you moved it in Settings → Folders, they’re in the logs folder inside it.

Errors when adding the game

Code	What it means	What to do
10	The image can’t be read, or it’s cut short	Check the file, or make the image again
11	It isn’t a plain .iso (it’s a .bin, CHD, CSO or another file)	Make a plain .iso (how)
20	It’s a different game	Pick your Ratchet & Clank image
21	It’s Ratchet & Clank, but not a supported version	Use the supported disc
30	The game data couldn’t be saved	Check that you can write to the launcher’s folder
31	There isn’t enough disk space	Free up about 4.5 GB, or move the launcher’s folder
40	Some files don’t match the original, so the image is damaged	Make the image again. The log lists the bad files
99	Something unexpected went wrong	Report it and attach the log

The game won’t start

What the launcher says	Why	What to do
“The game data is missing or incomplete.”	The game data is gone, or adding the game didn’t finish	Click Re-extract
“The game data doesn’t match this ReRAC version.”	This version of ReRAC needs the data prepared differently	Click Re-extract
“ReRAC couldn’t start.”	The launcher and this version of ReRAC don’t match	Get the latest launcher, or choose another version

If the game closes on its own, it has crashed. Please report it and attach the session log (rac1-<time>.log).

macOS won’t open the download

ReRAC isn’t signed yet, so macOS may refuse to open it the first time. Right-click it in Finder and choose Open, or allow it in System Settings → Privacy & Security.